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Amtrak CEO announces organizational revamp for 2017

From an email sent by Amtrak CEO Wick Moorman on Jan. 4, 2017. His full email is reposted below. Only changes to the repost is the formatting, ensuring clarity when reading.

Special Employee Advisory from Wick Moorman – Organization Update

With a new year ahead of us, I want to share some initial thoughts with you about the future of our company and the actions we are taking to improve our organization.

As I’ve been learning about the company in my first three months on the job, I’ve come to see that there is a lot that is working well at Amtrak, starting with the quality of our people. I’ve also gained a deeper appreciation of the importance of our services to customers across the country. Americans want and need a strong national passenger rail service, and the hard work that all of you have put in during the past decade to modernize and improve our service, including our record performance last year, has translated into broad public support for Amtrak and our mission.

Looking ahead to 2017, it is vital for us to capitalize on this success. We have a terrific opportunity to build an even more efficient and effective company that can facilitate, organize and operate best-in-class passenger rail services throughout the United States. To do so, we need to be structured properly, and having reviewed our organization and evaluated our future needs with our Board, I believe this is the time to streamline and improve our reporting structure.

Therefore, we are pleased today to introduce a new organizational structure for Amtrak that will enable us to create greater product and customer focus, along with strengthening accountability and decision-making throughout our company. This new structure aligns with our focus to improve the way we do business, modernize and enhance the customer experience, and invest in our future. While changes to an organization are never a “silver bullet,” the right structure is a necessary first step to driving the five key objectives that we believe are critical to our long-term success:

  • Building a world-class safety culture with a relentless focus on training, risk-reduction, positive reinforcement and personal accountability;
  • Developing and consistently providing competitive products and services;
  • Creating the teams and processes necessary to serve and grow our customers across all business segments;
  • Gaining support for and delivering on investments that sustain, improve and grow our business; and
  • Harnessing innovation, technology and partnerships to enhance and accelerate our business.

To support our pursuit of these objectives, we are making the following changes:

Senior Executives

We are consolidating the senior team into six direct reports to the CEO, effective immediately. This change will streamline decision-making, increase alignment between departments, and establish clear areas of accountability.

These six groups and their respective Executive Vice Presidents are:

  • Operations – Scot Naparstek, Chief Operating Officer (COO)
  • Marketing and Business Development – Jason Molfetas, Executive Vice President
  • Finance – Jerry Sokol, Chief Financial Officer (CFO)
  • Law – Eldie Acheson, General Counsel and Corporate Secretary (GC)
  • Administration – DJ Stadtler, Executive Vice President, Chief Administrative Officer (CAO)
  • Planning, Technology, and Public Affairs – Stephen Gardner, Executive Vice President

Operations

The Operations group will be reorganized to strengthen our focus on safety, service delivery, productivity and capital project execution.
The product development, planning, and contract management functions of the current Business Lines, certain customer service functions and some onboard service personnel for certain products will be transferred to the new Business Development and Product Support and Management organizations within the Marketing and Sales group. Train operations will be managed regionally through Vice Presidents of Operations and supported by Safety, Compliance and Training; Mechanical; Engineering; Network Support; Amtrak Police; and Corporate Security organizations. Additionally, certain planning and station and facility functions will be transferred to the new Planning, Technology and Public Affairs group.

All departments and functions currently within Operations will continue to report to Scot Naparstek, COO, until February 1, 2017. At that time, the following new and existing departments and functions will report directly to Scot and all previous organizations will be merged within this structure or transferred to other groups:

Department/Function/Leader

Operations, East
Michael DeCataldo, Vice President

Operations, Central
To be announced

Operations, West
Jay Commer, Vice President

Mechanical
Mario Bergeron, Chief Mechanical Officer

Engineering
Rodrigo Bitar, Chief Engineer

Safety, Compliance and Training
Dave Nichols, Vice President

Network Support
Robin McDonough, Vice President

Amtrak Police
Neil Trugman, Chief and Assistant Vice President

Corporate Security
Susan Reinertson, Assistant Vice President

Further details regarding changes within the Operations organization will be announced later this month.

Marketing and Business Development

The newly formed Marketing and Business Development group will be expanded from the current Marketing and Sales department to create greater focus on the development and management of our key products and streamlined to align this work with Amtrak’s broader marketing and branding efforts. The product development, planning, and contract management functions of the current Business Lines and customer service functions within Operations, together with certain staff from the Government Affairs and Infrastructure and Investment Development groups, will be transferred to new Business Development and Product Support and Management organizations within this group.

All departments and functions currently within the Marketing and Sales organization will continue to report to Jason Molfetas until February 1, 2017. At that time, the following new and existing departments and functions will report directly to Jason and all previous organizations will be merged within this structure:

Department/Function/Leader

Northeast Corridor Business Development
Mark Yachmetz, Vice President

State Supported Services Business Development
Joe McHugh, Vice President

Long Distance Services Business Development
Mark Murphy, Vice President

Passenger Experience
Tom Hall, Vice President

Product Support and Management
To Be Announced

Marketing
Rob Friedman, Vice President

In addition, a newly formed group for Commuter and Ancillary Services Business Development has been created, and will be led by Paul Vilter, Assistant Vice President. Paul will report to Mark Murphy.

Further details regarding changes within the Marketing and Business Development organization will be announced later this month.

Finance

The Finance department will continue to report to Jerry Sokol, CFO, with further organizational changes to come within the department over the coming months. Procurement will now report to DJ Stadtler, CAO, effective immediately.

Law

All departments and functions currently reporting to the Law Department will continue to report to Eldie Acheson, GC.

Administration

As the new Chief Administration Officer, DJ Stadtler will be responsible for a newly-named Human Resources department. The new HR department will be developed from the current Human Capital organization and led by Byl Herrmann, Vice President, effective immediately. Byl will assume this role from Barry Melnkovic, who is retiring from the company. I want to thank Barry for his years of service and dedication to Amtrak.

Joining Human Resources in Administration will be Labor Relations, led by Charlie Woodcock, Vice President; Procurement, led by Bud Reynolds, Assistant Vice President; and the Enterprise Project Management Office (ePMO), led by Sarina Arcari, Assistant Vice President, effective immediately.

Further details regarding changes within the Administration organization will be announced later this month.

Planning, Technology and Public Affairs

The new Planning, Technology and Public Affairs group will bring together the network and corporate planning, infrastructure access, government affairs and corporate communications and strategy groups. It will also include fleet planning, real estate, and various station and facility management, maintenance and development functions to better coordinate the long-term development of the company’s key assets and services. In addition, IT will be integrated into this group, as it is an essential function for our current operations across the country, as well as a driver of our future success.

All departments and functions currently reporting to Stephen Gardner will continue to do so, with IT now reporting to Stephen as well, effective immediately.

On February 1, 2017, Stephen’s new organization will include the following:

Department/Function/Leader

Planning
To be announced

IT
Ghada Ijam, Chief Information Officer

Government Affairs and Corporate Communications
Caroline Decker, Vice President

Real Estate, Stations and Facilities
Bart Bush, Vice President

Further details regarding changes within the Planning, Technology and Public Affairs organization will be announced later this month.

Additionally, as part of these changes, we will simplify our titling for senior officials by adopting a three-level titling structure of Executive Vice President, Vice President and Assistant Vice President to apply to all such positions.

I understand that many of you will have questions about these changes. We will follow this announcement up with more information as it becomes available, and I’d ask for your patience, continued focus – especially on safety – and dedication to our mission as we work through this transition.

On behalf of our entire leadership team, I want to thank you for everything you’ve done so far to make Amtrak successful. You are an important part of our continued success and I’m excited for the journey ahead of us, starting with the launch of this new organization.

Sincerely,
Wick Moorman President and CEO

Commentary, Issues

Amtrak Long Distance News in the New Year … the good, some bad, and the expected “ugly”

Let’s start with the ugly status of the Dining car removal from the Silver Star train, since it’s the hottest news.  On January 28, just as this is being written, URPA learned that Amtrak employees were told the day before that the Star’s dining car is PERMANENTLY gone.  As predicted here since this “experiment” was first announced last summer, there was no doubt it was going to be a permanent discontinuance.  Continue Reading

Coast Starlight
Issues, Tracking Rail News

Pacific Parlour Car Temporary Withdrawal

Coast StarlightA well-informed source has told RailPAC that Pacific Parlour Car service will be missing from the Coast Starlight in the coming weeks because the FRA has some concerns about the glazing.  Apparently one car has already been fixed and Amtrak is awaiting delivery of material for the rest of the fleet.  Unfortunately we cannot offer a schedule of which dates may be affected but we’ll do our best to keep you informed.

As the Parlour Cars are cycled through the shops they will be temporarily replaced by Superliner lounge cars.  We are assured there is no intent to end the service.

Issues

PTC: “It ain’t over till it’s over”

Written by William C. Vantuono, Editor-in-Chief, Railway Age

The House Transportation & Infrastructure Committee has released H.R. 3763, the Surface Transportation Reauthorization and Reform Act of 2015, commonly referred to as the “highway bill.” Buried deep within the document (p. 504) is language with provisions to extend the PTC deadline to Dec. 31, 2018, with up to 24 months of additional extensions granted by the FRA on a case-by-case basis.

Read more.

Events, Issues

HSR at Burbank City Council meeting – 10/27/15 6 PM

Tuesday, October 26 at 6.00 pm there will be a joint meeting of Burbank City Council and the City Transportation Commission.  High Speed Rail is the first topic and the meeting is sure to attract opponents from neighboring communities.
RailPAC members are encouraged to attend to show support for the project.  As Chair of the Transportation Commission I’ll be making a presentation.  I’ll also be staying for public comment to counter some opposition arguments.
City Hall is walking distance from the downtown Metrolink station and on many Metro bus routes.  Please try and attend.
Commentary, Issues

Comet Car Access problem?  A RailPAC solution.

First Published June 2013

As Noel Braymer has previously reported there is some discontent on the part of the San Joaquin rail board at being allocated two consists of the refurbished “Comet” cars.

The two bones of contention?  The age of the cars, as which date back to the 70s, and the access via steps and a narrow gangway.

The interiors have been nicely done and, just as with a hotel for example, the building can be old but as long as the bed is new and the plumbing works it really doesn’t matter.

But access does matter, for wheelchairs, bicycles, and just for those of us who are not as nimble as we used to be.  A train consisting entirely of Comet cars plus a Horizon café car and a “cabbage” locomotive for baggage and bikes offers no alternative but to climb those steps, and this will inevitably require longer dwell times at stations, and equipment for loading wheelchairs.

We have a suggestion.  On storage tracks around southern California reside the first generation of Metrolink cars, bi-levels built by Bombardier and now replaced by the Rotem fleet. These cars meet all current safety standards and have low level boarding, just like the California cars.  And like the Comet cars, they were built for commuter service and have seating to match.  Our suggestion is a mixed consist of 3 Comet and 2 Bombardier cars, the latter internally refitted with intercity seating, wifi etc. on the upper levels.  The lower levels would have either bicycle space or wheelchair space, or a combination of the two.

Bombardier Comet mixed consist Richard Suggs 2010

Mixed consist on Metrolink at Covina, March 22nd, 2010.  Photo by Richard Sugg

As the picture shows, these cars have already worked together in mixed consists, but with commuter seating.  The internal refurbishment could be done by Alstom at their Mare Island, California shop, keeping the jobs and the dollars in California.  The Comet cars cost about $1 million each to upgrade, and I’d guess the Bombardier cars would be a little more.

Our proposal demonstrates a couple of points.  One is that a passenger car is a hull which can be configured many different ways.  We need to be creative if we have rolling stock surplus from one service and shortages elsewhere.  Second, why don’t we have a state rolling stock plan that identifies these opportunities and makes equipment available so that we can support the growing demand for both existing and new services?

Unacceptable:  Results of the February 24th grade crossing collision east of Oxnard.
Commentary, Issues

Metrolink to Withdraw Cab Cars from Service

Yesterday evening the Board of SCRRA (Metrolink) held a closed session meeting described as pursuant to public safety threat (or words to that effect.  The notice is no longer on their website).  The real purpose of the meeting was to inform the Board that the NTSB had requested that the Rotem cab cars be withdrawn from service.  As a result of inquiries resulting from the Oxnard accident NTSB has reason to believe that the plows are badly designed and may have been the reason the train derailed after hitting the truck on the tracks.
I wrote to SCRRA Chair Nelson with my concerns about the accident and also contacted the LA Times.  Metrolink was quick to say that the crash Energy management had saved lives!  I think that CEM is designed for train to train collisions but when the object is at a low level the coupling will still override that object and make the train unstable.
Metrolink is leasing 58 locomotives from BNSF and will run the trains with locomotives at both ends pending a determination by NTSB.
Issues

States for Passenger Rail Coalition Comments on Indiana’s Decision to Stop Sponsoring the Hoosier State

States for Passenger Rail CoalitionPortland, ME – March 6, 2015 – “It is a sad day when the federal agency which administers federal funding for Amtrak, and who has played such a critical role in providing grants to States to help develop and improve intercity passenger rail services, also is determined to require States and intercity passenger service sponsors who contract with Amtrak to become railroads” observed Patricia Quinn, Chair of the States for Passenger Rail Coalition, Inc. (S4PRC) and Executive Director of the Northern New England Passenger Rail Authority (NNEPRA). Continue Reading

Commentary, Issues

Amtrak Statement in Response to the Hoosier Announcement

Indiana is fighting back against the FRA ruling, which is excellent news.  The whole idea of the ruling is ridiculous.  If a State hires a qualified operator to do a job it should not have to become certified to do the job itself.  Boardman is again trying to use PRIIA and now the FRA to force the states into paying their monopoly pricing for service.  This will not win him any friends outside the NEC.  – Paul Dyson Continue Reading

ILDOT
Issues

Hoosier State Passenger Rail Service to End April 1

RailPAC is still gathering information about new proposed rulings by the Federal Railroad Administration which would appear to have a profound effect on State rail programs.  This has the hallmarks of a Washington DC power play involving FRA, Amtrak and others to ensure that the states do not use non-Amtrak operators.  However, the burden placed on the states, including states like Texas and California that cannot be railroads for legal reasons, may well backfire on the proponents and cause the Congress to take action on this.
Check railpac.org and our social media for regular updates.

Continue Reading